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We offer free standard shipping on all orders both ways (no minimum). If you’d like expedited shipping, we have different options available. Orders placed before 2pm EST will be processed same day. Please note that this does not include weekends or holidays. Purchases made after 2pm EST will not be shipped out until the next business day. If you order after 2 pm EST on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.
||5-7 Business Days
||2 Business Days
||1 Business Day
We ship via DHL ecommerce which provides a secure and easily trackable method of shipping. If your package gets lost in transit, we will do all we possibly can to assist you.
We cannot be held responsible for packages once proof of delivery is generated.
Once the carriers have hold of the package, we cannot be responsible for shipped and delivered items that have been lost or stolen.
International shipping is now available on Rhone.com! Simply go to www.rhone.com, choose your country in the top right hand corner, and shop to your heart’s content in your country’s currency. You may pay by credit card, PayPal or bank transfer. Once you place your order, please direct all inquiries to rhone.zendesk.com. Please note that international orders can take up to 2 days to process.
International shipping is currently available worldwide. We also ship to APO / FPO addresses.
To check the status of your order or track your package, please login to your Rhone.com account and scroll down to “Order Status”.
All inquiries regarding your international order should be directed to the Rhone customer service team by going to rhone.zendesk.com or chatting with them via the Rhone.com webpage.
Yes, we do accept international returns. However, please be advised that the customer is responsible for all return shipping costs. Simply contact us at rhone.zendesk.com to notify us of your return and then send your return package to the following address:
271 West 12800 South
Draper, UT 84020
ORDER NUMBER: XXX
If any item in your order does not exceed your expectations, send it back free of charge within 45 days from the date of purchase to receive a full refund, or exchange for a different size, color, or style. All returned items must be in their original, unworn condition with hangtags still attached to be eligible for a refund or exchange. Rhone’s return and exchange policy does not cover ordinary wear and tear or damage caused by improper use or accidents.
After we’ve processed your return, we’ll send you an email confirmation to let you know that your refund, new item, or store credit is on its way. If your return is for store credit or a new item, it will be available as soon as your return is received and processed (typically 1-2 business days after delivery to our warehouse). If your return is for a cash refund, please allow additional processing time of up to 10 days after we receive your return for your bank to post your refund.
All items sold in the Surplus collection are final sale items. As such, only product exchanges and in-store credit will be allowed (no refunds).
Please note that we do not unfortunately offer free return shipping on international orders at this time.
Please note that we don’t accept returns of Rhone items purchased from third-party retailers (Equinox, REI, Nordstrom, etc.). Please contact the third-party retailer where you made your purchase directly for information on their return policy.
Not quite the right fit? No problem. Send your items back within 45 days after the date of shipment and we will send you out something new. All items you wish to exchange must be in their original, unworn condition with the hangtags still attached. Items not sent back in their original, unworn condition will not receive an exchange.
Please note that unfortunately at this time we cannot accept returns or exchanges on international orders.
Defective / Damaged Orders
If you believe that you’ve received a damaged or defective item, please let us know immediately at rhone.zendesk.com
. We’ll respond as quickly as possible and do all that we can to make good on our commitment.
Please include on your email the following information:
- Your original Rhone order number
- Your current shipping address
- Photographs of the defective or damaged item
- A brief description of the defect or damage. Did this occur over time, or did it happen all at once?
- The PO number on the garment (this will be on the label under the care instructions and will be in the format PO# XXXX